Return Policy

Return Policy

Thank you for shopping with Nupsupp! We hope you’re happy with your purchase, but if you’re not completely satisfied, we’re here to help.

Returns

• 30-Day Return Window: You have 30 days from the date of purchase to return your product for a refund or exchange.
• Eligibility: To qualify for a return, the product must be unopened, unused, and in its original packaging. If the product is opened or used, it may not be eligible for a return due to health and safety regulations.

Refunds

• Once we receive your returned item, we will notify you and process your refund. The refund will be issued to your original payment method.
• Please note, shipping costs are non-refundable, and the customer is responsible for return shipping fees unless the return is due to a defect or error on our part.

Exchanges

• If you would like to exchange your product, please contact us with details about the item you would like to exchange and we will assist you in processing the exchange.

How to Return an Item

1. Contact Us: Please reach out to our customer service team at info@nupsupp.com with your order number and reason for return.
2. Return Instructions: We will provide you with return instructions, including the return address.
3. Pack and Ship: Ensure the product is securely packaged to prevent damage during the return shipping.

Exceptions

• Damaged or Defective Products: If your product is defective or damaged upon arrival, please contact us immediately. We will provide a full refund or replacement at no additional cost to you.

Contact Us If you have any questions or concerns about your order, please don’t hesitate to reach out to our customer service team at info@nupsupp.com. We’re here to help!